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Guest FCF-OnlineFCF-Online
FCF Online is a web based tool that helps you gather, analyse and track feedback. It has many uses within the world of people regulation within financial services. These include:- Competence Assessments Rather than rely on observations where the assessee can modify their behaviour to suit the standards against which they are being assessed use feedback from direct reports or customers. The feedback would be about behaviours you expect the assessee to demonstrate all the time i.e. on those occasions you are not there! This element is particularly useful in measuring the competence of supervisors as coaches and assessors. TCF Evidence There are two common uses of FCF in conjunction with TCF. The first is to check how well TCF is understood within your own organisation by employees. The second is to gather feedback from customers on how well you are delivering TCF. This is different from customer satisfaction. FCF allows you to create questionnaires that produce a report against each of the 6 FSA Consumer Outcomes. This helps focus where additional resources might need to be applied to deliver TCF to FSA expectations. Identify Training Needs Use FCF to distribute questionnaires that enable individuals to self assess their current performance. FCF will allow you to perform a gap analysis by combining as many individual responses as you wish. You will be able to identify strengths and development areas where you need to focus. Use FCF Online to gauge how well TCF has been understood by your staff or implemented to your customers. Evaluate your training delivery FCF offers a great alternative to the traditional ‘happy sheet.’ Delegates can reflect on any learning event undertaken and provide considered feedback on elements such as content, trainer performance and the venue. Not all training is course or workshop based. FCF allows you to choose which elements of training you wish to measure. You can use FCF to track trainer performance and use this as part of their performance management reviews. FCF also allows you to track performance over time to see whether an individual’s performance improves. For more details and access to product trials visit www.fcf-online.com |
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